Refund Policy

We aim for 100 % customer satisfaction. Refunds are issued under these conditions:

• A recharge failed but your account was debited
• A transaction was not processed due to a technical error on our side

Steps to claim a refund:

1. Raise a support ticket within 72 hours of the transaction
2. Our team will investigate and update you
3. Refunds are processed to your wallet or original payment method within 7 working days

Note: No refund is possible if you entered an incorrect number or operator.